Copyright and Takedown Policy

1. Our approach

Goohoost Ltd, trading as Clientwharf, respects intellectual property rights and expects our customers to do the same. Clientwharf is a private client portal: files are shared only with people a customer invites, and there are no public download pages. Even so, we respond to clear notices of alleged infringement in line with the notice-and-takedown process of the US Digital Millennium Copyright Act (“DMCA”) and similar laws, such as the EU Digital Services Act.

This policy forms part of our Terms of Service and our Acceptable Use Policy.

2. Where to send a notice

Send copyright notices to our designated contact for infringement claims:

• Online: our report form (choose “Copyright”), which asks for every element listed below;
• Email: abuse@clientwharf.com, with “Copyright notice” in the subject line; or
• Post: Copyright Agent, Goohoost Ltd, First Floor Office, 3 Hornton Place, London, W8 4LZ, United Kingdom.

Notices sent to other addresses may take longer to reach the right person.

3. What a notice must include

To be valid, your notice must be in writing and include all of the following:

1. a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
2. identification of the copyrighted work claimed to be infringed or, if several works are covered by one notice, a representative list of them;
3. identification of the material claimed to be infringing and information reasonably sufficient for us to locate it, such as the portal or file link;
4. your name, postal address, telephone number and email address;
5. a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner’s behalf.

Because portals are private, you may not be able to give us a link. Tell us as much as you can, such as where you saw the material, the workspace or company name, and file names, and we will investigate.

4. What happens after we receive a notice

1. Acknowledgment. We confirm receipt within 1–2 business days. If the notice is incomplete, we tell you what is missing.
2. Review. We review the notice and locate the material. We aim to complete this within 2 business days of receiving a complete notice, and sooner for urgent cases.
3. Removal. If the notice is valid, we promptly remove or disable access to the material.
4. Notice to the uploader. We notify the workspace owner (and the uploader, if different) that the material was removed, and give them a copy of the notice, with the complainant’s contact details if the law requires it, and information about how to send a counter-notice.
5. Record. We record the notice and, where it is upheld, a strike against the workspace under the repeat-infringer policy below.

5. Counter-notices

If you believe material was removed by mistake or misidentification, or that you have the right to use it, you can send a counter-notice through the report form (choose “Counter-notice”) or to abuse@clientwharf.com. It must include:

1. your physical or electronic signature;
2. identification of the material that was removed and where it appeared before removal;
3. a statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. your name, address, telephone number and email address; and
5. a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which we may be found), and that you will accept service of process from the person who provided the original notice or their agent.

When we receive a valid counter-notice, we forward a copy to the person who sent the original notice. Unless they tell us within 10–14 business days that they have filed a court action seeking to restrain the alleged infringement, we restore the material within 10–14 business days of receiving the counter-notice, and remove the related strike.

6. Repeat infringers

We terminate, in appropriate circumstances, the accounts of customers who repeatedly infringe copyright:

• Each upheld notice counts as one strike against the workspace. A strike is removed if a valid counter-notice leads to restoration.
• When a workspace reaches 3 strikes within 12 months, we terminate it under our Terms of Service, after giving the owner a chance to export their other data where appropriate.
• We may terminate sooner, including after a single notice, in serious cases such as deliberate distribution of pirated material, and we may refuse new accounts from people whose accounts we terminated.

7. Misrepresentation

Under US law (17 U.S.C. § 512(f)) and similar laws elsewhere, anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees. If you are not sure whether material infringes your rights, please get legal advice before sending a notice. We may disregard notices that are abusive or clearly made in bad faith.

8. Trademarks and other rights

To report trademark infringement or other unlawful content, use the report form or email abuse@clientwharf.com, and describe the right you hold and the content concerned. We handle these reports under our Acceptable Use Policy.