Acceptable Use Policy

1. Purpose and scope

Clientwharf exists so freelancers and agencies can hand over work privately to the clients they already have. This Acceptable Use Policy (“AUP”) sets out what the Service must not be used for. It applies to every workspace owner, team member and client contact, and to all content uploaded or shared through Clientwharf.

This policy forms part of our Terms of Service with Goohoost Ltd. Workspace owners are responsible for making sure everyone they invite follows it.

2. Prohibited content

You must not upload, store, share or link to content that:

• is illegal, or promotes, facilitates or provides instructions for illegal activity;
• infringes copyright, trademarks, trade secrets, privacy or other rights, including pirated or cracked software, films, music, books, courses, fonts or other media, license keys, or tools whose main purpose is to bypass copy protection;
• contains malware, viruses, ransomware, spyware or any other harmful code, or is used for phishing or to impersonate others;
• is sexually explicit, pornographic or otherwise adult or age-restricted content;
• sexualizes minors in any way (we report this to the relevant authorities);
• harasses, threatens, bullies or defames anyone, or promotes violence, terrorism, or hatred based on protected characteristics;
• contains other people’s personal data that you have no right to share, such as leaked databases or stolen credentials; or
• is deceptive or fraudulent, such as fake documents, counterfeit goods or scams.

3. Prohibited activities

You must not use Clientwharf to:

• send spam or unsolicited messages, including inviting people who have no working relationship with you;
• gain unauthorized access to any account, workspace, system or data, including probing, scanning or testing for vulnerabilities without our written permission (responsible disclosure to security@clientwharf.com is welcome);
• interfere with or disrupt the Service, other customers or our providers, including denial-of-service attacks or excessive automated requests;
• scrape, crawl or harvest data from the Service by automated means, other than through features we provide for that purpose;
• use the Service as a public file-hosting service, download site or content delivery network: Clientwharf is for sharing work with your own invited clients, not for distributing files to the public;
• circumvent plan limits, storage limits, rate limits, file-type restrictions or other technical controls; or
• resell access to the Service, or create accounts by automated means or to evade a suspension.

4. Restricted business models

Our subscriptions are sold through Paddle, our Merchant of Record, so Clientwharf may not be used for any product, service or activity that Paddle prohibits. In particular, you must not use Clientwharf to:

• offer payment services, money transfer, collection or escrow of any kind. Clientwharf doesn’t process payments; quotes and invoices are documents only;
• operate a marketplace or directory through which third parties sell their products or services to the public;
• sell or distribute adult or other age-restricted content, products or services;
• enable infringement of copyrights, trademarks, terms and conditions or trade secrets; or
• enable unauthorized access to data belonging to another party.

5. File safety controls

• Executables are blocked by default. Programs, installers, scripts and disk images (for example .exe, .msi, .bat, .js, .sh, .dmg, .apk and .iso files) cannot be uploaded. If you need to deliver software to a client, contact support@clientwharf.com.
• No public links. Files are only available to signed-in team members and invited client contacts, through short-lived signed links.
• Upload and storage limits apply per plan, as shown on the pricing page.

6. Enforcement

We do not routinely monitor Customer Content, but we review reports and may investigate suspected violations. If we believe this policy has been broken, we may, depending on the severity:

• ask you to remove the content or stop the activity;
• remove or disable access to specific content;
• restrict features, such as uploads or invitations;
• suspend the workspace or account; or
• terminate the account, in line with the Terms of Service.

Where reasonable, we will tell you what we found and give you a chance to respond. We may act immediately, without notice, in serious cases such as malware, phishing, child sexual abuse material, or an active security threat, and we may report illegal activity to the authorities. Repeated copyright infringement is handled under our Copyright and Takedown Policy.

7. Reporting abuse

If you see something on Clientwharf that breaks this policy, report it using our abuse report form or by email to abuse@clientwharf.com. Please include the link or portal address, a description of the problem, and how we can contact you.

We acknowledge reports within 1–2 business days and act faster on urgent risks. Copyright owners should follow the notice requirements in our Copyright and Takedown Policy. To report a security vulnerability, email security@clientwharf.com.

8. Changes to this policy

We may update this policy as the Service, the law or our payment partner’s requirements change. The “Last updated” date at the top shows when it last changed.